Advanced Forms for XenForo 2.1+

Advanced Forms for XenForo 2.1+ [Paid] 2019-08-08

No permission to buy ($25.00)

JDobbsy1987

New Member
Validated XF Owner
XF2 Forms Owner
This is a great addon, this and prefix actions have enabled me to create a simple helpdesk system.

I'm missing one little feature and Im hoping you have a solution though?

When someone raises a ticket using a form it auto sets the prefix to open.

When we reply we manually set it to awaiting user which is OK for helpdesk agents.

However, I would like it that when a user replies, it changes the prefix to user replied automatically.

I was going to use a new "add response" form but there doesn't appear to be an option to do this without specifying a specific thread ID and it doesn't allow you to set a prefix unless you say report to a new thread which I don't want to do as the thread already exists.

Is it possie to add a reply to the 'current' thread and update the prefix?
 

Ozzy47

Administrator
Validated XF Owner
No, I do not believe there is such a function, pretty sure that the prefix has to be manually changed.
 

JDobbsy1987

New Member
Validated XF Owner
XF2 Forms Owner
No worries, was really hoping to achive with an advanced form.

I tried an addon called "auto prefix by last post" which on paper should work but it didn't seem to be playing nicely for me.
 

JDobbsy1987

New Member
Validated XF Owner
XF2 Forms Owner
I need to allow people to add attachments / images to the form body so as per the notes in the form creation section i have had to enable "Post new thread "

This now means they can click the "Post thread" button or use the quick post option.
I know there is an option to link the button to the form but i have different forms depending on the issue.

Is there anyway to hide the post thread button or quick post on 2 select forums?
 

Snog

Retired Administrator
Validated XF Owner
You must validate your XenForo license to see quoted content
The only way to do what you want is to assign a "BOT" user as the user that posts the forms and put that user in a user group that has those permissions, and then take away those permissions from the regular user group your users are in.

You can use the user that posts PC's for forms for this purpose if you want. Just be sure the user group for that user has the proper permissions for posting images.

If you can't use a "BOT" user because of other restrictions you might have on the threads (such as reply permissions), then there is no way to do what you want.
 

JDobbsy1987

New Member
Validated XF Owner
XF2 Forms Owner
Thank you for your reply.

That makes sense but then the author wouldn't be the person submitting the form.

Think I will just have to hope they dont post in the forum directly and educate them of they do.

Unless I can find a way to hide the post button and q
Quick reply from specific forums using css or something.
 
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