You must validate your XenForo license to see quoted content
To this I should add, that if you are using PM for support, none of the other help here can see the request and you're pretty much waiting with the life schedule of the person you messaged. Whereas, others might be able to help you faster if your request is posted IN the support threads.
Everyone here has a life outside the internet, with jobs, family, hobbies, and etc. So the more people who can see your request, the more likely it will be that you'll get faster help.